As we get close to saying goodbye to 2016 I have discovered that we suck at saying goodbye.
In this last month of the year I spent a lot of time on the phone. I had to pick a new insurance and because it is a milestone change I used a broker. I have a car due for service and inspection. I was in the hospital, a couple of times, so I got a couple of “Hi! How are we doing?” calls, and I had to make a couple of rounds of followup doctor appointments. And it was the holidays so I had to check in with some folks to see how they were doing. So, when otherwise I might use my phone primarily as an alarm clock to not miss any of the several doctor appointments throughout the year, this month I used it as an actual communication device.
And thus discovered that we suck at saying goodbye.
All the calls started out right. And calls with people who actually know my first name as opposed to those reading it from a computer screen were mostly able to successfully end a call. But the others. Oh, the others. It was like the final dress rehearsal for the bad movie scene in every bad movie where two people try to go through a doorway at the same time. After you. No. After you. No, no. After you.
It seems that those who have been trained to make appointments had training stopped somewhere before “Thank you for calling. Have a nice day. Good bye.” Instead it goes more like this.
“You’re all set. Is there anything else I can do?”
“No, thank you. Good bye.”
“Well, thank you. And don’t forget to bring your insurance card.”
“Right. Good bye.”
“And please arrive 15 minutes early.
“Got it. Good bye.”
“Well then, you are all set. Is there anything else I can do for you?”
“No thanks. Good bye.”
Thank you for calling. If you need to cancel, change, or…”
See you next year. Probably 15 minutes early. Good bye.
That’s what I think. Really. How ’bout you?